Account deletion

This article explains how to delete a Softbook LMS account and details which data is permanently removed versus what is retained.

Deleting an account in the mobile app 

To delete your account:

1. Navigate to the Profile section.
2. Open Settings.
3. Tap Delete account.
4. Confirm the deletion. Upon confirmation, your account and all associated data will be deleted.

If you do not have access to the app 

If you are unable to log in to the application, submit an account deletion request to Softbook LMS support at: support@softbook.app. In your email, specify the address used for registration and explicitly request the deletion of your account. For example: “Please delete my Softbook LMS account. Email: example@email.com.”

Which data is deleted 

All associated data is permanently erased along with your account, including:

• profile;
• messages;
• comments;
• homework assignments;
• access information;
• authorization data.

Which data is retained 

Payment and order records are not deleted with the account. We retain these records for financial reporting purposes. This is necessary to verify payments and comply with accounting and tax regulations. Such records contain the date, amount, purchased service, and the email address provided during checkout. They are completely unlinked from the deleted profile.

Users can manually delete the orders available in their personal account dashboard.