General Questions

What is Softbook?

Softbook LMS is a platform where online schools host their courses. If you are here, it means that an online school has enrolled you as a student in one or more of its courses. If you have any technical or organizational questions, please contact your school’s support team.

How to Sign In to Your School

After you have been added to a school, you will receive an email containing information about the course and the school, along with a sign-in link. The email will also include your login credentials: your email address and password.

To sign in to your school:

1. Open the email and follow the link to your school.
2. Enter the email address and password provided in the email.
3. Click “Sign In.”

If the email does not contain a password, it means you have previously studied on our platform and already have an account. In this case, use your existing password. If you don’t remember it, you can reset it using the password recovery form or contact your school’s support team for assistance.

How to Reset Your Password

If you have forgotten your password, you can reset it as follows:

1. Open the email you received after being enrolled in the school and follow the sign-in link.

2. On the login page, click “Forgot Password”

3. Enter your email address and click “Send Password Reset Link”

4. You will receive an email. Click “Reset Password”

5. Enter your new password.

After resetting your password, sign in to your account and open your school in the “My Online Schools” section.

You can also reset your password directly using this link:

https://accounts.softbook.app/forgot_password

If you still have questions about resetting your password, please contact your school’s support team.

Common Issues

• The password doesn’t work. First, make sure you entered the password correctly. If you copied it from the email, check that you didn’t accidentally copy any extra spaces at the beginning or end, as spaces are treated as characters. Try entering the password manually, since your browser’s autofill may insert incorrect credentials. If the password still doesn’t work, reset it using the password recovery form or contact your school’s support team.
• I paid for a course, but I didn’t receive the email. First, check all folders in your mailbox, including Spam, Promotions, Notifications, and any other folders. If the email is not there, you may have entered an incorrect email address when purchasing the course. In this case, please contact your school’s support team.
• Access to the course or lesson is closed. Access to a course may be unavailable for several reasons: the course was available only during specific dates and has already ended, or your access period has expired. Lesson access may also be restricted if the lesson has not yet been unlocked according to the schedule or if access has been limited by the school administration. To determine the exact reason, please contact your school’s support team.
• The school is inactive. Softbook LMS is a platform where online schools host their courses. If a school has not renewed its subscription to our services, it becomes inactive, and access to its courses is suspended. To find out how to continue your studies, please contact your school’s support team.
• Videos won’t play. The most common cause of video playback issues is an unstable web browser. We recommend using Google Chrome. If switching browsers doesn’t help, clear your browser’s cache and cookies (for all time), disable your VPN, or contact your internet service provider, as your network traffic may be restricted. If the problem persists, please contact your school’s support team.